Welcome to the product support page HP Photosmart 5515 e-All-in-One Printer - B111h. Check the information on compatibility, upgrade, and available fixes from HP and Microsoft. It took me 32 prints to get to black printing completely correctly again but it worked. Troubleshooting guide and online help for your HP Photosmart 5515 e-All-in-One Printer - B111h. I did this by forcing air through the breather hole in the cartridge.ġ) Peel back the label on the top of the cartridge to reveal the breather hole indicated.ģ) Get a short tube (perhaps a Bic pen outer or a straw and make a seal out of Bluetack or similar) and blow into the air hole for 2 seconds, close the maintenance lid and print a test pageģ) Repeat the process until the black starts printing again The way I eventually fixed the problem was by forcing ink through the print head. I purchased a second identical printer from ebay for spares and because it too had been laid up for a while it had the exact same problem – prints colour fine but not black. This cured the three colours perfectly but the black never came back. A short google search reveals this is a common problem and there are many Youtube videos demonstrating the wet towel trick to clean the print heads. ![]() If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. My HP Photosmart 5510 has been laid up for a while and the ink had dried out and would not print anything. Solution one: Use genuine HP cartridges HP recommends that you use genuine HP ink or toner supplies.
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